The A-TEC Dispatch Center is located in Crystal Lake, Illinois. Our services are accessed through an 800 number and local dispatch numbers. Dispatch personnel are on premise 24 hours a day to schedule all your emergency and non-emergency medical transportation needs. A-TEC’s dispatch center functions off the Zoll RescueNet Computer Aided Dispatch (CAD) System. This CAD system assists the dispatcher in delivering the most accurate ETA’s to any facility requesting our services.
The main feature of the CAD system is to isolate areas of high call volume and move vehicles and personnel to meet those needs in all of our service area. It highlights primary response areas for all Advance Life Support (ALS) ambulances, including the Critical Care Transport (CCT) ambulances.
The normal progression of dispatch is to assign the appropriate level of care for each call received ensuring the best care for the patient. As ambulances are assigned calls, the CAD system will track and predict the estimated length of the call. This will allow the CAD system to appropriately provide coverage of non-committed ambulances while the call is occurring. The staging of ambulances is based upon scheduled calls and potential calls that may be received based on statistical data which is updated in real time.
Even with all this technology, A-TEC still makes it a point to review all policies and procedures to ensure that we are providing the highest quality of care, fleet management and performance evaluation.